Frequently Asked Questions

General

No. It sucks that we have not enough brick and mortar to build our physical store just yet. We are 100% online at the moment but we do look forward for the day we can actually greet you face to face!

Great question! We are a sucker for exclusivity and we want you to feel extra special when wearing our tee. Our tees are custom-designed from scratch and run on limited quantities. So make sure you follow us on our social media and don’t miss out our new collection announcements!

You’ll have to follow us real close as we will announce new drops any time! We want to keep it a surprise mainly to allow equal opportunity for all our customers. Early bird gets the worm!

There’s a lot of natural negativity towards the word ‘TroubleMakers’ i.e. a person who causes problems or being mischief. But to us, the interpretation and our goal is to spread the positivity of how “trouble” can rock the world. Imagine us being rebels fighting for a better cause one step at a time.

Sure thing! If you’re looking to custom design anything from apparels to merchandises for corporate, for school, for an event, heck! even for your own club, hit us up! We are able to curate for you from design to production to packaging even. Contact us at +6016 617 8821 or email us tms@troublemakers.studio for a no-obligation discussion.

We’re always super excited to have the opportunity to collaborate whether it is to curate a totally new product or needing us to provide our services. Contact us at +6016 617 8821 or email us tms@troublemakers.studio and let’s arrange to talk about it!

Orders & Payment

Short answer: yes and no. But do contact us as soon as possible to let us know. All orders received are processed as soon as the next day to a maximum of 2 to 3 business days subjected to the order volume received.

Once the order is packed, orders cannot be cancelled.

Do check back the T&C of the e-Voucher upon receiving it. e-Vouchers typically are not applicable during our promotion period. If you are still having issues with it, do contact us for further assistance.

We are partnered with a licensed payment merchant in Malaysia ‘Merchantrade OZOpay’ and we accept payment such as FPX, VISA, MasterCard, Debit payment, Boost e-Wallet and ‘GrabPay Malaysia’ which accepts payments via PayNow or PayLater options.

As a business, we will continue to enhance to integrate more payment methods for your seamless checkout experience.

Our website is secured with SSL encrypted certification. Your personal information provided to us will only be used for the purpose to fulfil orders and other marketing communication i.e. newsletter. You may opt out should you not want to receive from us.

Your concern is our utmost priority. There are a couple of ways to check if a website is secure. 1) The URL address starts with https: instead of http: 2) A padlock icon is displayed right before the URL in the web browser.

We are very sorry if it happens to you. We QC (quality-check) every single item by hand personally before packing however we may accidentally make a mistake! Do contact us immediately to let us know the issue and we’ll advise the best workaround with you.

Please note the ‘Return and Exchanges’ policy here.

For all returns and exchanges, please refer first to the ‘Return and Exchanges’ policy here. All returns and exchanges are strictly subjected to the policy.

Shipping

As our standard, we use ‘NinjaVan’ for shipping within West Malaysia and ‘Citylink’ for East Malaysia. For the rest of the world, courier will be used subjected to the availability of the country however we always strive to use reputable courier companies.

All shipping transit time are subjected to the courier company. Please refer to the corresponding courier company website for more information.

Unfortunately this is not within our control and will be subjected to the terms of the corresponding courier company. We strive to process all orders within 2 to 3 business days.

COD is applicable for a minimum purchase of 5 items in an order and subjected to within specific area in Petaling Jaya only. Do contact us in advance to check on location availability.

The shipping fees are automatically applied during checkout. For West Malaysia, we charge a flat shipping fee of RM10 and for East Malaysia, we charge a flat shipping fee of RM12.

During non-promotional period, we offer FREE shipping with a minimum spend of RM150 in an order. Do lookout for other FREE shipping offers during our promotional period.

Yes we do! Shipping rates will apply automatically upon inserting your shipping location.

All international shipping are subjected to the corresponding courier company. It is the customers responsibility to clear all customs and clearance during delivery.

e-Gift Card

Our TMS e-Gift Card can be purchased online at our website store with the set denominations to select from.

Yes you may. As default, you will be asked to key in the recipients email and upon purchasing, an email of the e-Gift Card will be sent directly to the intended recipient immediately. Should you wish to send the e-Gift Card to yourself, please key in your email address in the recipient email field.

Unfortunately we do not have this option this time around. All purchase of e-Gift Card will be sent via email immediately upon purchasing.

To save production and shipping cost to you, all our gift cards are electronic basis and will be sent as an email together with its code for redemption.

Upon selecting the items that you wish to purchase, you will be prompted to key in your e-Gift Card code at the ‘View Cart’ page and ‘Checkout’ page.

No. The e-Gift Card is only valid to be used and redeemed at our official website – www.troublemakers.studio

No. All sales for e-Gift Card is final.

All e-Gift Card will have a 1 year validity from date of purchased. If there is a value balance in the e-Gift Card upon expiry, this is non-refundable and cannot be extended.

Yes. As long as there is balance available in the e-Gift Card and it is within the validity period, you may use in multiple transaction.

No. All e-Gift Card has a pre-set denomination value to be purchased at RM 20, RM 50 and RM 100. You are allowed to purchase multiple times.

Please contact us at +6016 617 8821 to check your balance. We encourage you to utilize your e-Gift Card fully if possible.