Return and Exchanges

We understand that shopping online may be tricky. We at TroubleMakers Studio always strive to make your shopping experience with us as trouble-free as possible (no pun intended).

You may return the product to us within 14 days for an exchange of another product or a refund subjected to the terms. Please find below the terms of return and exchange.

Important Information
– Products that was purchased during sale or promotion period are not eligible for refund or exchange
– Products are to be returned to us within the stated period (14 days) from the date of item received by the customer to be eligible for refund or exchange
– Postage and its corresponding fees & charges will be borne by the customer in the event of a refund or exchange
– Products that are defected due to manufacturing defect or delivered in error are applicable for free returns
– Products eligible for return/exchange must be unused, unwashed and be in the original packaging together with its attaching tags and labels
– Product exchanges or refund may take up to an additional 14 days (excluding shipping time) for us to inspect the return item and process the necessary
– Product exchanges are applicable for product of equivalent in value only

We want to make sure that we handle every return and exchange reasonably hence we will not accept any return or exchange including:
– Product damage by misuse, abuse, improper care or negligence, accidents, inclusive of animal damage
– Products showing obvious wear and tear
– Products lost or damaged in fire, flood, or natural disaster
– Products with missing or tampered labels and tags
– Products that have been washed, soiled, or contaminated
– Products returned for personal reasons unrelated to product performance

Exchange Eligibility
Exchanges are only applicable for product of equivalent in value (subjected to stock availability)

All returns are to be shipped to the following address:

TroubleMakers Studio (002970181-D)
B-12A-01 Armanee Condominium
Jalan PJU 10/1C, Damansara Damai
47830 Petaling Jaya, Selangor
Malaysia

For all return and exchange requests, please drop us an email at tms@troublemakers.studio. We will attend to your emails within 2 to 3 business days.

TMS Studio reserves the right to change and update these terms and conditions without prior notice. The revised terms will be published on this website immediately.