We’re committed to ensuring you're happy with your purchase but we know that sometimes things don't work out.

Here’s everything you need to know about our refund and exchange policy and process.



🔄Return and Exchanges


  • Return & exchanges are only applicable if you have received an item that is defective or different from what you have ordered. Once your order is confirmed, we cannot accept returns or exchanges for personal / convenience reasons which includes but not limited to incorrect size, mismatch with expectations, change of mind, products that have been customised/personalised, etc.


  • If you are eligible for a return or exchange, you are required to contact us within 2 days of receiving your item. For clarity, the date of "receiving your item" is based on the official delivery status provided by the courier or postal service — not the date the item is personally collected or opened. Please ensure someone is available to receive the item at the provided delivery address to avoid any delays.


  • If you are eligible for a return or exchange, the item must be returned in its original condition as received to TroubleMakers Studio within 7 days from confirmation. This means the item must be unused, unwashed, unaltered, and returned with all original packaging, tags, labels, and accessories intact. Items that show signs of wear, damage, or have missing components may not be accepted for return or exchange. TMS Studio reserve the right to inspect and reject any return or exchange that does not meet these conditions.


  • Items purchased during any sales, promotional periods, special campaigns, or at physical events (such as pop-ups, exhibitions, or markets) are strictly non-returnable and non-exchangeable.
    This includes, but is not limited to, items bought with discount codes, bundle offers, limited-time deals, or event-exclusive pricing. All such purchases are considered final. We encourage you to review your orders carefully before completing your purchase.


  • In the event of an exchange, the exchange are only applicable for items of equal value. The exchange of item must be replaced with another product of the same price. Exchanges for items of higher value will not be processed unless the difference is paid in full. Likewise, no refunds or credits will be issued for exchanges involving items of lower value. All exchange requests are subject to stock availability and must comply with our return and exchange policy.


  • Postage and its corresponding fees & charges will be borne by the customer in the event of any returns and exchanges.


  • Any 1-to-1 exchanges of items, refunds via credits or monetary will only be processed once the returned item has been received and inspected.


We want to make sure that we handle every return and exchange reasonably hence we will not accept any return or exchange including but not limited to:

  • Items damage by misuse, abuse, improper care or negligence, accidents, inclusive of animal damage;
  • Items showing obvious wear and tear;
  • Items lost or damaged in fire, flood, or natural disaster;
  • Items with missing or tampered labels and tags;
  • Items that have been washed, soiled, or contaminated;
  • Items returned for personal reasons unrelated to product performance.


💬 Need Assistance?

We’re here to help with any questions or concerns regarding refunds or exchanges. Please contact us at:


TMS Studio reserves the right to amend these terms and conditions at any time without prior notice. Any changes will take effect immediately upon being published on this website. It is the responsibility of users to review the terms regularly to stay informed of any updates.